Refund policy

Due to the nature of our products, estora إستورا does not accept returns or exchanges on any food items. We prioritize hygiene, freshness, and quality, which makes it unsafe to restock or resell returned goods.

However, customer satisfaction is extremely important to us. If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of receiving your package. To help us resolve the issue quickly, kindly include your order number and clear photos of the product.

Once your claim is reviewed and approved, we may offer a replacement, store credit, or refund depending on the situation. Each case is handled individually to ensure a fair and satisfactory resolution.

Please note that we are not responsible for issues caused by incorrect shipping details provided by the customer or delays beyond our control.

For assistance, reach out to us anytime at hello@estora.store and we will do our best to make things right.